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Shipping Costs
All shipping costs are based on the weight of the goods purchased.
UK Mainland Shipping £5.00
Shipping Costs of £5.00 are made for small orders and are sent via the Post Office either First Class Post or Standard Parcel Post
Other UK Mainland Shipping
Shipping costs for orders over £100.00 are free. These orders are sent by Interlink Express (Further details below).
Shipping costs of £6.50 are for orders less than £100 and are also sent by Interlink Express for delivery before 3pm. This is a "Signed For" service, fully trackable and you will be informed by e-mail, by the couriers, of the details of the delivery. Delivery to more remote areas can take longer.
United Kingdom Non-Mainland
Deliveries to addresses in the UK which are outside the UK Mainland eg. Northern Ireland, Channel Islands, Scottish Islands, Isle of Wight and The Isle of Man etc. attract a seperate shipping cost which reflects the couriers slightly higher charges.
European Deliveries
Deliveries to Countries within Europe are sent via DPD and take between 3-5 days.
Deliveries to the Rest Of The World
Goods sent to The Rest Of The World are sent by DPD UK and UPS, or equivalent courier, in the country of destination. Deliveries take between 3-5 days.
Returns & Cancellations
No goods should be returned without prior agreement with Kings & Queens Ltd
Damages
Where the goods do arrive damaged we will be happy to replace them free of charge. In accordance with the "Sale of Goods act 1979 (amended)" in the case of goods being found to be faulty the fault should be notified to us within a reasonable period. It is normally assumed that a reasonable period would be about a week from the receipt of goods but we acknowledge that there may be exceptions and will consider any claim individually on its merits. Where goods are found to be faulty we accept that the customer may not be able to return the item in its original packaging but we do request the returned goods are packed with normal care and a refund of the full cost of the goods will be made plus reasonable carriage charges both for the original delivery and the return of the goods. We will also cover the additional cost of secure packaging where appropriate.
Cancellations
Customers may cancel any order at any time prior to shipping or within 7 days from the day after receipt. Refunds will be made within 30 days of the cancellation date. We would be obliged if goods are returned in their original packing and unused and we will refund the cost of goods in full, less return shipping, within 30 days. If for any reason the customer is unable or unwilling to arrange for the goods to be returned we will arrange a collection at a mutually convenient time and deduct the cost of collection and shipment back to our premises from the final refund payment.