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Kings and Queens Ltd is an established Welsh family business dedicated to serving its customers world wide with excellent service with the personal touch. At no time do any of the clauses contained in our terms of trade affect your statutory rights as a consumer.

Our packing staff have a wide experience in packing goods for dispatch, so rest assured that all orders leave our premises ready to endure the most arduous journey and arrive with you in the same perfect condition that they left us in. In the few exceptional circumstances where the goods do arrive damaged we will be happy to replace them free of charge. In accordance with the "Sale of Goods act 1979 (amended)" in the case of goods being found to be faulty the fault should be notified to us within a reasonable period. It is normally assumed that a reasonable period would be about a week from the receipt of goods but we acknowledge that there may be exceptions and will consider any claim individually on its merits. Where goods are found to be faulty we accept that the customer may not be able to return the item in its original packaging but we do request the returned goods are packed with normal care and a refund of the full cost of the goods will be made plus reasonable carriage charges both for the original delivery and the return of the goods. We will also cover the additional cost of secure packaging where appropriate.
All orders are dealt with immediately on receipt. Where possible we try to despatch orders within 48 hours. Due to the vast range of goods on offer it is not always possible to ensure that every item is in stock at all times. It is our policy to e-mail all customers within 48 hours to inform them whether the goods have been shipped or to inform the customer how long it will be before the items are expected to be ready for despatch. It is always our intention to complete all orders within 30 days but if this is not possible due to production problems, the customer will be informed at the earliest opportunity. The customer has the right to cancel the order at any time if they feel the delay is inconvenient. The time in transit for goods sent to most worldwide destinations is less than 7 working days with a full tracking service available for both UK and Overseas customers.

Customers may cancel any order at any time by phone or email prior to shipping or within 7 days from the day after receipt of the goods. We will confirm the cancellation in writing within 3 working days of receipt so if you have not received a confirmation within this time period please contact us to confirm we have received your cancellation. Refunds will be made within 30 days of the goods arriving back with us. We would be obliged if goods are returned in their original packing and unused and we will refund the cost of goods in full, less the original cost of shipping we have incurred in sending the goods to you (even if you paid no shipping on the original order) within 30 days. If for any reason the customer is unable or unwilling to arrange for the goods to be returned we will arrange a collection at a mutually convenient time and deduct the cost of collection and shipment back to our premises along with the original cost of shipping we have incurred in sending the goods to you, from the final refund payment.

Shipping is calculated according to the weight of the goods being shipped and includes the cost of packaging and insurance.
If the wrong shipping region is selected we will email you with a new invoice showing the correct shipping region and costs. If you wish to cancel the order you must email us to let us know. If you do not email us to cancel the order we will assume you are happy with the correct shipping cost and we will proceed with the order.
In the UK goods are despatched either with Royal Mail or Interlink Express. Courier companies abroad may vary.

All Quotations are given in good faith but items are subject to availability and may alter in design without prior notice. All prices are based on the pound sterling (U.K. £) and all contracts to supply are made under British law. While we make every effort to update our database on a regular basis current prices may alter. We are not liable to sell you any product that might be quoted at a price lower than that meant by us. Exchange rates are an approximate indication and are subject to fluctuation.
For customers outside the UK, the exchange rate applied to your transaction is determined by your credit card company at the time they process the payment.

The images shown on the web site are a representation of the goods. While every effort has been made to ensure that they are a true likeness of the product it is accepted that the colours shown on the site may be slightly inaccurate.

All prices quoted are subject to confirmation.

Spode & Royal Worcester
Spode & Royal Worcester ceased trading at the beginning of 2009 and were subsequently purchased by Portmeirion Potteries Ltd. Every effort has been made to ensure a continuity in design but new manufacturing processes have allowed Portmeirion to improve the quality of Spode & Royal Worcester products to meet the new demanding standards required in the 21st century.
This has meant that some colours used in the decorating process may differ from the original Spode & Royal Worcester products.
We are unable to supply original Spode or Royal Worcester products and it is understood that customers purchasing these items are aware that there may be differences when compared to simular items originally produced by Spode & Royal Worcester Ltd. We will be unable to accept the return of goods due to colour or pattern variations when compared to those previously supplied by Spode and Royal Worcester.

The customer is liable for all local taxes and Import duties which may be applied to their order.

We accept payment by Access, Visa, Mastercard, Switch and PayPal. Alternatively cheques drawn on a U.K. BANK, International Money Orders or Bankers cheque are acceptable but please speak to one of our sales team to arrange this. We require full payment before dispatch of any order.

All products must be used in accordance with the manufactures recommendations as outlined in our Conditions of Use.

We look forward to being of service to you.

We do not store credit card details nor do we share customer details with any 3rd parties. Kings and Queens are committed to best practice policies for all security issues. Your contact for any queries concerning the protection of your personal details or any other queries relating to Privacy is Andrea Joyce (Director) who can be contacted through the following e-mail link PRIVACY.
The information collected is only the information supplied by customers on the ordering pages and via e-mail. The information is collected lawfully and in accordance with the Data Protection Act 1998 and is collected by ourselves and involves no third party. We may from time to time issue up to date information concerning special offers and new introductions at Kings and Queens via e-mail. If you do not wish to receive this information please E-Mail us.
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