Privacy Policy

In Accordance with new GDPR (General Data Protection Regulations) legislation we are updating our Privacy Policy so that our customers understand how we collect, store and use your Personal Data.

The Information we collect

Like all websites we collect information from every visitor. This information is collected in order for the website to function and does not include any personal data just information such as your IP address, browser, how you arrived at the site.

This information is used by Google analytics to help us to understand our customers and improve our service. The information is collected via cookies and does not identify you personally but if you wish to opt out of this information being harvested please visit https://tools.google.com/dlpage/gaoptout.
If you entre information on the website this information is used primarily to process your order. It consists of Name, Address, Telephone Number, email address and shipping address, if different. Any credit card information supplied is not seen by us but is held by our payment gateway, Paypal. We do not store any payment information. This personal data is also used for our own personal marketing programmes if you sign up for our newsletter. All information is supplied by customers on a voluntary basis. Some information is stored on your account with us which you have access to amend, if you opted to create an account.

How Personal Data is used and who it is shared with

We use your personal data in order to communicate with you and process your order. We share some data with our payment gateway, Paypal. We also supply our courier services, DPD Local and INXPRESS with some personal information. This data is only shared with these companies in order to deliver you order and consists of your name, address, email address and phone number.

Kings and Queens do not share your data with anyone else.

Security

All pages on our website are secure “https” and all information sent to us is encrypted. We comply with all internet security requirements and are PCI compliant. Only authorised staff can access your data and only for business purposes. We employ firewalls to prevent unauthorised access and have comprehensive in-house security to ensure that all information is protected and safe at all times.

Updating and deleting information.

If you have created an account with Kings and Queens you can access your account and amend or delete information as you see fit.

Marketing Emails

If you have subscribed to our marketing email you can unsubscribe at any time using the link on our emails.

What we do not do

We do not knowingly collect information from anyone under the age of 18. If information is provided by a minor, and we are aware of this, we will delete the information as soon as possible. We do not sell or pass on your data to any other party, except for those mentioned above, and only to them in the course of our normal business practices.

Links to other websites

Any links to other websites are for information which you may like to access and we have no control over those websites and you should check their privacy policy for more information.

Personal Information Retention

We retain your personal information for up to 10 years. We do this in case there are future issues with any product you have purchased but this information is limited to your name, address, telephone number, email address and details of the goods purchased. We do not retain any credit/debit card information.

Contact

Your contact for any queries concerning the protection of your personal details or any other queries relating to Privacy is Andrea Joyce (Director) who can be contacted through the following e-mail link PRIVACY.
The information collected is only the information supplied by customers on the ordering pages and via e-mail. The information is collected lawfully and in accordance with the Data Protection Act 1998 and is collected by ourselves and involves no third party. We may from time to time issue up to date information concerning special offers and new introductions at Kings and Queens via e-mail. If you do not wish to receive this information please E-Mail us.
No Promotional E Mails

For information on Cookie usage please visit How Kings and Queens Use Cookies